Privacy Policy

At Mountain Studio (referred to as “we”, “our” or “us”), we respect your privacy and are committed to protecting your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NSW privacy legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, visit our website, or use our services.

We may collect personal information such as your name, email address, phone number, billing or shipping address, and business details if applicable. Depending on the service, we may also collect payment information (processed securely through third-party providers), along with design preferences, project requirements, and feedback you provide. In addition, our website may collect usage data through cookies and analytics tools. We only collect information that is reasonably necessary to deliver and improve our services.

Personal information is collected in a number of ways. This may include when you make an enquiry through our website, email, or phone; when you engage us for design services; when you subscribe to our mailing list; or when you provide feedback or participate in surveys. We may also collect information when you interact with us on social media. Wherever possible, we collect information directly from you.

We use your personal information primarily to provide and manage our design services and to communicate with you regarding projects, updates, and invoices. It may also be used to process payments, improve our services, and send you marketing communications, from which you may opt out at any time. In certain circumstances, we may need to disclose your information to service providers, such as IT and cloud storage providers, payment processors, or contractors engaged in your project. We do not sell or rent your personal information to third parties, and any service providers we work with are required to handle your data in accordance with Australian privacy law.

Your personal information is stored securely in both electronic and physical formats, and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. If your information is no longer required, we will ensure it is securely destroyed or de-identified in accordance with legal requirements.

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or outdated. Requests can be made by contacting us directly, and we will respond in accordance with the Privacy Act 1988 (Cth).

Our website may use cookies and analytics tools to enhance your browsing experience and to better understand website traffic. You can disable cookies through your browser, but some features of the site may not function as intended.

From time to time, we may send you communications about our services, events, or promotions. You can unsubscribe from these messages at any time by following the link provided in the communication or by contacting us directly.

Some of the service providers we use to support our business may store data overseas. Where this is the case, we take reasonable steps to ensure that your personal information remains protected and handled in accordance with the Australian Privacy Principles.

If you believe that we have breached your privacy, please contact us using the details below. We will respond promptly and work with you to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

For any privacy enquiries, access requests, or complaints, please contact: HERE